Harper's Hope ResourcesTerms of Use
Last updated: November 12, 2026
Welcome. These terms are the ground rules for using ourcancerstuff.com and its partner pages (the "site"), run by Harper's Hope Resources ("we," "us"). When you make an account, buy or use a course, or check the box on the family permission form, you agree to these terms and to our Privacy Policy.
- This site gives emotional support and learning. It is not medical care.
- A parent or guardian (18+) runs the family account and is responsible for it.
- The courses and printables are for your own family, so please don't sell or share them.
- What you write is yours. We only use it to run the site for you.
1. Not medical, mental health or crisis care
Our courses, guides, workbooks and My notes help families understand and talk about cancer and big feelings. They do not give medical, nursing, psychological or legal advice, and they don't replace your child's care team or a licensed counselor.
Always follow your child's doctors and nurses. If someone may be in danger, call 911. If someone is struggling or thinking about suicide, call or text 988 (U.S.), any time. We don't watch the site live and can't respond in a crisis.
Course guides and helpers (for example Nekane, Maya or Jordan) are characters who help tell the lessons. Some are based on real people, and some are made with the help of AI (pictures and voices). The lessons were written and reviewed by people, but they can't know your child's situation.
2. Your account
- You must be 18 or older and the parent, legal guardian or a trusted adult family member to make an account.
- You add your family members, and you're responsible for how your account is used, including by your children.
- Children under 18 can use courses only after a parent or guardian signs the family permission form.
- Give true information, keep your password private, and tell us right away if you think someone else got into your account.
- Only invite another grown-up (like a second parent) if you're comfortable with them seeing everything in your family's account, including My notes.
3. Buying courses, packages and gifts
- Prices are shown before you pay. Payments are handled by Stripe.
- A course stays open for the time shown when you buy it (usually 12 months). Partner families (for example IDPCC) may get free or lower prices set by that partner.
- Gift codes work once. Treat them like cash.
- Printed workbooks ship to the address you give us. Please check it carefully.
- Refunds: If a course isn't right for your family, email us within 14 days of buying and we'll refund you. Printed workbooks that have already shipped can't be refunded.
4. Our courses and materials
The courses, videos, voices, pictures, characters, workbooks, printables and site design belong to Harper's Hope Resources or the people we license them from. We give you a personal license to:
- use them with your own family, and
- print copies for your own family and your child's care team, teachers or counselors so they can support your child.
Please don't sell, post, upload, copy into another course or app, or share your sign-in to give others access. Hospitals, schools, support groups and other organizations who want to use our materials with many families should email us about a group license.
5. What you write and save
- Your notes, answers, Check-Ins and other things you save are yours.
- You give us permission to store and show them to you and the people you choose on your family account, only so the site can work. See our Privacy Policy.
- Please don't save Social Security, insurance, bank or card numbers, or passwords, anywhere on the site.
6. Using the site kindly and safely
Please don't:
- try to get into anyone else's account or information,
- break, overload or scrape the site, or get around its sign-in or payment steps,
- upload anything harmful, unlawful or that isn't yours to share, or
- use the site to harass, bully or take advantage of anyone.
We may pause or close an account that breaks these rules, puts others at risk, or doesn't pay. If we close your account for a reason that isn't your fault, we'll help you get a copy of your notes first.
7. Partner organizations
Some families come to us through a partner, like the Idaho Pediatric Cancer Coalition (IDPCC). The partner may cover your costs, see a summary of your family's use (never your note contents), and receive help requests you send them. Each partner is a separate organization, and its services are its own.
8. Links and other resources
We link to helpful groups and websites. We don't control them and aren't responsible for what they offer or say.
9. Changes and availability
We keep improving the courses, so lessons, prices and features may change. We try to keep the site running, but it may sometimes be down for updates or problems outside our control. If we make big changes to these terms, we'll update the date at the top and tell you by email or when you sign in.
10. Limits on our responsibility
We share the site and its materials "as is" and do our best to keep them accurate and helpful, but we can't promise they are error-free or right for every family. As far as the law allows, Harper's Hope Resources, its team and its partners are not responsible for indirect or unexpected losses from using the site. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before it. Some states don't allow these limits, so they may not all apply to you.
11. If there's a disagreement
Please email us first. Most things can be fixed with a kind conversation. These terms are governed by the laws of the State of Idaho, and any court case would be in that state's courts, unless your own state's law says otherwise.
12. Contact us
Harper's Hope Resources
[email protected]
If you or someone you love is struggling, call or text 988 any time (U.S.). In an emergency, call 911. · Privacy Policy